Frequently Asked Questions
Welcome to our FAQ section! Here you’ll find quick answers to the most common questions about orders, shipping, payments, returns, and our products. Whether you’re just browsing or need help with a recent purchase, we’re here to make your experience as smooth as possible.
How do I place an order?
Add items to your cart → Click Checkout → Fill in shipping, billing, and payment details → Review → Click Place Order.
Can I make changes to items in my cart before checking out?
Yes, use the quantity adjustment buttons or remove items in the cart drawer before proceeding to checkout.
Why must I pay immediately at checkout?
Stock is only reserved after payment clears. Immediate payment ensures your order is confirmed.
Do I need an account to buy?
No. You can check out as a guest, or create an account for faster future orders.
How do I know my order was processed?
You will receive an Order Confirmation email shortly after completing checkout. If not, check your spam/junk folder.
Why didn’t I receive an email confirmation?
It could be due to a typo in the email, payment failure, or a spam filter. Contact us, and we’ll help you verify.
Can I change my delivery address or cancel my order?
Please contact us within 12 hours of placing your order. After that, it may already be in production or transit.
Why was my order cancelled?
Orders may be cancelled due to payment issues, high-risk fraud detection, or item unavailability. You will be notified and refunded automatically.
Can I place an order by phone or email?
Currently no. Orders must be placed online through our website for security reasons.
Do you accept wholesale or B2B orders?
Yes! Please email us at moc.cigsiw@troppus with your company details to inquire about volume pricing.
When will my order ship?
Orders are typically processed within 1–3 business days. You’ll receive a shipping confirmation once it ships.
How long does delivery take?
Delivery times vary by country and shipping method. Orders are typically processed in 1–3 business days, and estimated delivery times begin after shipment:
- United States: 1–7 business days
- Most countries (Zone 1): 7–14 business days
- Other regions: 10–60 business days
📄 For the full breakdown by country and shipping method, please visit our Shipping & Delivery page.
Do you offer free shipping?
Yes!
- U.S. orders: Free Standard Shipping (4–7 business days)
- International orders: Free Standard Shipping for orders over USD $50. Orders under USD $50 are charged a flat USD $4.99 fee.
Who pays customs duties or VAT?
Import taxes are the customer’s responsibility and vary by destination country.
Why does my order have multiple shipments?
Items may ship separately if sourced from different locations.
Where can I find my order number?
It is displayed on the Thank You page and in your order confirmation email.
How do I track my order?
Go to our Order Tracking page and enter your Order Number and Billing Email, or Tracking Number if the order has shipped.
Why hasn’t my tracking status updated?
It can take 24–48 hours for carriers to update tracking info. Please check again later.
Tracking shows “Delivered” but I didn’t receive anything—what should I do?
First check with neighbors or building staff. Then contact the carrier. If unresolved, email us for further assistance.
What is your return policy?
We accept returns within 30 days for most items (excludes personalized items). Please refer to our Return Policy page for full details.
How do I start a return?
Use the Contact Form or email moc.cigsiw@troppus with your order number and a brief explanation.
Who pays for return shipping?
If we sent the wrong or defective item, we cover return shipping. Otherwise, the customer is responsible.
When will I receive my refund?
Refunds are issued 3–7 business days after we receive and verify your returned item.
Can I exchange an item?
Yes. Please indicate this when submitting your return request.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. Apple Pay or Google Pay may be available depending on your device/browser.
Why did my card payment fail?
Common reasons include address mismatches, card restrictions, or fraud protection. Try another card or use PayPal.
Can my shipping address be different from my billing address?
Yes. Just enter both correctly at checkout. Additional verification may apply.
How can I get a promo code?
Sign up for our newsletter or follow our social media to receive exclusive discounts.
Why isn’t my coupon working?
Coupons may expire, have minimum spending requirements, or not be stackable with other offers.
What happens to my promo code if I return the order?
Refunds are based on the actual amount paid. Coupon values are not restored unless the full order is returned.
Where are you located?
Our headquarters is in Cheyenne, Wyoming, USA. Products ship from various U.S. and international locations.
Where are Wisgic products made?
Products are designed in the U.S. and manufactured in verified facilities in Asia.
Which browsers does your site support?
We support the latest versions of Chrome, Firefox, Safari, Edge, and mobile equivalents.
Are Wisgic mounts compatible with phone cases?
Yes, our magnetic mounts support most slim to medium cases. Please check product pages for exact details.
How do I install the mount?
Each product includes installation instructions and links to helpful videos on the product page.
Do you offer a warranty?
We currently ensure product quality on arrival. A full warranty program is in development.
❓Need Help?
If your question isn’t listed here, feel free to contact us or email moc.cigsiw@troppus — our Customer Service Team is always happy to help!