We’re committed to making sure your order arrives as quickly and smoothly as possible. Here’s everything you need to know about how and when your order will reach you.
🛍️ Order Process
Your order will go through three key steps. We’ll keep you informed with email updates at each stage:
- Order Confirmation – sent immediately after your payment is completed.
- Processing Notification – sent once your order enters the preparation stage.
- Shipping Confirmation – sent when your order is on the way, including a tracking number.
Processing Time: Most orders are processed within 1–3 business days (excluding weekends and holidays).
🌍 Shipping Regions & Delivery Times
Once shipped, estimated delivery times vary by location:
- United States: 1–7 business days
- Zone 1 (7–14 business days): Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Slovenia, United Kingdom, Vatican, Canada, Australia, New Zealand, Hong Kong, India, Israel, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam, Cyprus, Bahrain, Kuwait, Colombia, Saudi Arabia, China
- Zone 2 (10–20 days): Greece, Mexico
- Zone 3 (15–25 days): Brazil, Chile, Cambodia
- Zone 4 (15–30 days): Pakistan, Indonesia, South Africa
- Zone 5 (15–60 days): All other countries
⏰ Note: Delivery timeframes begin after your order has been shipped, not when the order is placed.
📌 During peak seasons (e.g. Black Friday), shipments may be delayed. We’ll display notices during checkout to keep you informed.
🚚 Shipping Methods & Costs
United States
- Standard Shipping (4–7 business days): Free
- Priority Shipping (2–5 business days): USD $7.99
- Express Shipping (1–3 business days): USD $16.99
International (All regions outside the U.S.)
- Standard Shipping (7–60 business days depending on location):
- Free for orders over USD $50
- USD $4.99 flat rate for orders under USD $50
Shipping fees are flat-rate and based on location, not weight or item count.
🔍 Tracking Your Order
Every shipment includes tracking. You’ll receive a tracking number by email once your package ships.
- 📦 International tracking is available and continues until the order is delivered.
- ⏳ In rare cases, tracking updates may take 1–2 business days to appear after shipping.
If you experience any issues with tracking, we recommend checking with the carrier first. If the issue persists, feel free to reach out to our support team.
🚫 Restrictions & Notes
- We do not ship to countries with delivery timeframes exceeding 60 days. If your country falls under Zone 5, please consider the long delay before placing your order.
- PO Box / APO / FPO addresses: In most cases, we can ship to these addresses, but service may vary depending on your location.
- All orders are shipped from our network of fulfillment centers based on product availability and customer location to ensure fast delivery.
💬 Support & Contact
If you have any questions about shipping or the status of your order, our Customer Service Team is here to help.
📩 Please reach out via our Contact Us form
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 1–2 business days. Thank you for your patience.